The Position

As service staff, you embody ALBA's values, ensuring a professional guest experience and maintaining service standards. You oversee service quality, optimize table turnover, and drive guest satisfaction. By mastering product knowledge and training new team members, you contribute to revenue growth and communicate with the management team for continuous improvement.

Your mission

• You embody the ALBA Sourdough values: you adopt a warm, smiling, professional attitude towards the guests, help your colleagues during service and adopt a "problem solver" attitude.
• Manage reservations promptly and accurately.
• Act as a station leader to oversee restaurant operations.
• Supervise our “squadra” and be one of the key figures in the restaurant, always with an eye on the customer.
• Guarantor of the quality of service on the floor: you ensure a "ALBA-Style" service and you are responsible for the accuracy of the service.
• You are responsible for the speed of service and the optimization of table rotation.
• Guarantor of the well-being of the guests during their time with us: you will ensure a warm welcome and contribute to offering the best customer experience at every stage of the service.
• Guarantor of the optimization of the average ticket: you will master the knowledge of our products, wines and cocktails and participate in the training of the new team members.
• Engaging in two-way communication with the management team by effectively communicating needs, ideas, concerns to continuously improve Alba.
• You engage in communication with the management team by effectively communicating needs, ideas and concerns to continuously improve ALBA.
• Regularly contribute feedback for process improvements and participate in team operation meetings to discuss service updates, customer trends, or training needs.
• Handle special requests, including dietary restrictions, seating preferences, or celebrations, with precision and enthusiasm, ensuring a seamless experience for guests with unique needs.
• Actively participate in maintaining a clean, organized, and safe environment for both guests and staff.

What we are looking for (we hire on attitude first)

• Radiating smile
• Great energy, proactive attitude and team spirit
• Boundless passion for hospitality, pizza & italian-inspired cuisine
• Previous experience as runner, waiter/waitress, f&b assistant, waiting staff is required
• Knowledge of English at an advanced level. Italian would be a plus (but not necessary)
• Willingness to learn, take on new responsibilities and grow with Mimo-Hospitalit

Working at ALBA

• Life is expensive. We believe in great compensation. Up to 33 CHF per hour depending on your skill-level-
• Provided administrative support for working permit
• Experience on how to run a modern F&B business on agile principles
• Dedicated budget for "accounted hospitality" to exceed experiences for employees and guests
• Fantastic pre-shift family meal (free of charge)
• Discounts at ALBA Sourdough Pizza & partners

PS: Don't worry if the above doesn't align with all of your capabilities. We always prioritise attitude & willingness to learn during the hiring process!

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